Terms of Use

of the transport platform Furgix (furgix.com) · effective 23 September 2026

1. General provisions and definitions

1. The platform Furgix (the "Platform") is operated by Hortus d.o.o., Ludbreška 78, 40320 Donji Kraljevec, Croatia, VAT ID HR88861892304, registered with the Commercial Court in Varaždin under registration number (MB) 04095812 (the "Operator", "we" or "us"). Contact: info@furgix.com. Further company details are available on the Contact page.
2. These Terms apply to all users of the Platform. "Shippers" are users who post a transport request. "Carriers" are users who submit quotes to carry out transports. Carriers always act as businesses (traders); Shippers may be consumers or businesses. A consumer is a natural person acting for purposes outside their trade, business, craft or profession.
3. By posting a request, registering or submitting a quote, the user confirms that they have read and accept these Terms. Deviating or supplementary terms of a user do not become part of the contract unless the Operator expressly agrees to them in writing.

2. The service of the Platform

1. The Platform connects Shippers and Carriers. The Shipper posts a transport request, Carriers submit quotes, and the Shipper may accept one of them.
2. The Operator is not a party to the transport contract. The transport contract is concluded exclusively between the Shipper and the Carrier. The Operator does not provide transport, forwarding or removal services and does not guarantee that quotes will be received or that a transport will be carried out.
3. The Operator endeavours to keep the Platform available at all times but cannot exclude interruptions due to maintenance, technical faults or force majeure. There is no entitlement to uninterrupted availability.

3. Registration and user account

1. Posting a request does not require registration; the request is managed via a personal link sent to the e-mail address provided. Shippers may optionally set a password.
2. Carriers must register. The account is activated after verification by the Operator; there is no entitlement to activation. The Operator may request evidence (company or trade register extract, VAT number, transport licence, insurance policy).
3. All information must be true and complete and kept up to date. Login details must be kept secret; the user is responsible for actions taken under their account to the extent they are accountable for them.

4. Shippers' requests

1. Posting a request is free of charge and non-binding for Shippers. The Shipper is not obliged to accept any quote.
2. The request must describe the transport accurately (type and quantity of goods, pick-up and delivery location, desired period). Requests for the transport of dangerous, prohibited or illegal goods are not permitted.
3. Requests and the associated chat are visible to Carriers or publicly. No contact details (telephone number, e-mail address, messenger handles, links) may be included in the description, photos or chat. Requests containing contact details are held back until reviewed by the Operator.
4. Requests are closed automatically after 6 months; the Shipper may extend them. The Shipper may withdraw a request at any time.

5. Carriers' quotes

1. Carriers submit quotes with a fixed price in euros. Towards consumers, the total price including VAT is decisive; for quotes marked "+ VAT" the Platform shows the Shipper the total amount. The minimum quote price is €10.
2. A quote is binding on the Carrier until accepted, until the validity date stated by the Carrier, or until withdrawn. A Carrier may have only one active quote per request; a new quote replaces the previous one.
3. Quotes from Carriers with a negative balance (section 7) cannot be accepted until the balance is settled.

6. Conclusion of the contract and exchange of contact details

1. When the Shipper accepts a quote ("Accept quote"), a transport contract is concluded between the Shipper and the Carrier on the terms stated in the quote. All other quotes for that request are rejected.
2. Only upon acceptance do both parties receive each other's contact details (name, telephone number, e-mail address). Contact details may be used solely to carry out that transport and may not be passed on to third parties.
3. The details of performance (dates, packaging, payment of the transport price) are agreed directly between the parties. The transport price is not paid through the Platform.

7. Fees for Carriers

1. Use of the Platform is free of charge for Shippers. Carriers pay the Operator a brokerage fee which becomes due only if and when a Shipper accepts a quote. The fee depends on the net price of the accepted quote:

Net quote price	Fee (net)
up to €60	€5.50 flat
€60.01 – €150	8.28 % + €3.95
€150.01 – €290	7.30 % + €7.94
€290.01 – €710	5.67 % + €15.72
€710.01 – €1,500	3.79 % + €42.42
over €1,500	3.79 % + €62.42

2. Croatian VAT at the statutory rate (currently 25 %) is added to the fee. For Carriers established in another EU Member State with a valid VAT identification number, the fee is charged without VAT (reverse charge, Art. 44 and 196 of Directive 2006/112/EC); the Carrier is responsible for accounting for VAT in its own country. For Carriers established outside the EU, no Croatian VAT is charged.
3. The fee is deducted from the Carrier's balance at the time of acceptance. The Carrier tops up the balance by bank transfer; credits are posted upon receipt of payment. The balance may go negative; while it is negative the Carrier cannot submit new quotes and existing quotes cannot be accepted.
4. If the transport demonstrably does not take place (one party withdraws before performance), the Carrier may request a cancellation within 30 days of acceptance; after review, the fee is credited back to the balance. A cash refund of the balance is made only when the account is closed, for the unused amount paid in.
5. Invoices are issued electronically and made available in the user account or sent by e-mail. The current fee schedule is available under Fees. Fee changes are announced by e-mail at least 30 days in advance and apply to quotes accepted after they take effect.

8. Communication via the Platform

1. The Platform provides a chat for each request. Chats are publicly visible; only the Shipper and the respective Carrier can write.
2. It is prohibited to exchange contact details via the chat, the request, the quote or the profile, or otherwise to induce users to conclude the contract outside the Platform in order to avoid the fee. Messages containing contact details are automatically not delivered.
3. In the event of a breach, the Operator may remove content, warn the user, temporarily suspend or terminate the account (section 12) and, in the case of fee avoidance, subsequently charge the fee that would have been due had the quote been accepted through the Platform.

9. Reviews

1. After accepting a quote, the Shipper may review the Carrier (1–5 stars and a comment). Reviews may only be submitted by Shippers who have actually accepted a quote from that Carrier through the Platform; this is how we ensure that reviews originate from genuine customers.
2. Reviews must be factual and relate to the service actually provided. Offensive, untrue or promotional content, contact details and sham transactions for the purpose of reviewing are in particular not permitted. Reviews are not remunerated.
3. The Operator does not systematically check reviews in advance but removes reviews that violate these Terms or applicable law once it becomes aware of them. The Carrier may contest a review via the "Report" function. Reviews imported from the previous version of the Platform are marked as such.
4. Reviews are displayed on landing pages in excerpts and, where applicable, automatically translated; translations are marked accordingly.

10. Obligations of Carriers

1. The Carrier warrants that it holds and complies with all authorisations required for the transports offered – in particular, where applicable, a national or Community licence for the carriage of goods by road under Regulation (EC) No 1071/2009 and 1072/2009 and the applicable national law, a duly registered business, and the rules on driving and rest times, cabotage and mobile workers.
2. The Carrier must maintain liability insurance appropriate to its activity (carrier's liability / goods in transit insurance) where required by law or agreed. Insurance information in the profile must be accurate.
3. The Carrier is solely responsible for the proper performance of the transport contract, for invoicing the Shipper and for the taxation of its revenue.
4. The Carrier shall indemnify the Operator against third-party claims arising from a culpable breach of these obligations.

11. Liability of the Operator

1. The Operator is liable without limitation for damage caused intentionally or by gross negligence, and for damage resulting from injury to life, body or health.
2. In the case of slight negligence, the Operator is liable only for the breach of essential contractual obligations, limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded to the extent permitted by law.
3. The Operator is not liable for the accuracy of content posted by users, for the conclusion or performance of transport contracts, for non-payment between users or for damage to transported goods. Claims under the transport contract must be asserted against the respective contracting party.
4. Consumers' rights under mandatory law remain unaffected.

12. Term, suspension and termination

1. The contract for use of the Platform runs for an indefinite period. Users may terminate it at any time without notice by e-mail to info@furgix.com. The Operator may terminate with 14 days' notice.
2. The Operator may suspend or terminate an account without notice if the user seriously or repeatedly breaches these Terms, in particular in the case of false information, fee avoidance, misuse of contact details, fake reviews or unlawful content. Before a suspension, the user is given the opportunity to respond where reasonable in the circumstances.
3. Fees already incurred are not affected by termination. Accounts not used for more than 5 years may be deleted by the Operator after prior notice by e-mail.

13. Data protection

Information on the processing of personal data, recipients (in particular the disclosure of contact details to the Carrier after acceptance of a quote), retention periods and your rights can be found in our Privacy Policy.

14. Right of withdrawal for consumers

The following information applies to Shippers who are consumers. The contract for use of the Platform (posting and managing a request) is concluded free of charge at a distance; the right of withdrawal under Directive 2011/83/EU and the national law implementing it nevertheless exists.

15. Complaints and dispute resolution

1. Complaints may be submitted by e-mail to info@furgix.com or by post to Hortus d.o.o., Ludbreška 78, 40320 Donji Kraljevec, Croatia. We confirm receipt and respond in writing within 15 days.
2. The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. Our e-mail address is info@furgix.com. Consumers may also refer a dispute to an alternative dispute resolution body in their country of residence; a list of notified bodies is available on the ODR platform. We endeavour to resolve disputes with consumers amicably.

16. Governing law and jurisdiction

1. These Terms are governed by the law of the Republic of Croatia, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence (Art. 6 of Regulation (EC) No 593/2008). Consumers may bring proceedings before the courts of their place of residence.
2. For contracts with businesses (in particular Carriers), the exclusive place of jurisdiction for all disputes is the Commercial Court in Varaždin, Croatia.

17. Final provisions

1. The Operator may amend these Terms with effect for the future where there is a valid reason (changes in law or case law, technical or economic requirements) and the user is not unreasonably disadvantaged. Amendments are communicated to registered users by e-mail at least 30 days before they take effect; if the user does not object within this period, the amended Terms are deemed accepted. The notice will point out the right to object and the consequences.
2. The Platform is available in several languages. The language versions of these Terms have the same content; in the event of a discrepancy in interpretation, the Croatian version prevails, without prejudice to consumers' mandatory rights. The Operator does not store the contract text separately for each user; you can view and save these Terms here at any time.
3. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.

18. Business users of the Platform (Regulation (EU) 2019/1150)

1. Carriers are business users of an online intermediation service within the meaning of Regulation (EU) 2019/1150 (the P2B Regulation). This section contains the information required by that Regulation.
2. Ranking. Quotes on a request are displayed with active quotes before inactive ones, and within that by price from lowest to highest and by time of submission. Requests in the search are displayed by date of publication (newest first) with the filters chosen by the Carrier. Carriers on landing pages are ranked by the number of jobs concluded through the Platform and by average rating. A better position cannot be purchased; the Operator does not favour its own or affiliated services, as it offers none.
3. Restriction, suspension and termination. The grounds are set out in sections 8 and 12. Before a restriction or suspension, the Carrier receives a statement of reasons by e-mail; in the case of termination, the statement of reasons is provided at least 30 days in advance, except in the case of repeated infringements or a legal obligation. The Carrier may respond to the decision and request a review.
4. Internal complaint-handling system. Carriers may submit complaints about the operation of the Platform, ranking, technical issues or decisions of the Operator to info@furgix.com. Complaints are handled free of charge, individually and within a reasonable time – normally within 15 days – and the outcome is communicated by e-mail.
5. Mediation. For disputes not resolved through the internal procedure, the Operator is willing to engage in mediation before the Mediation Centre of the Croatian Chamber of Economy (Zagreb) or another mediator agreed between the parties. The Operator bears a reasonable proportion of the mediation costs in accordance with Art. 12 of the Regulation. Access to the courts is not restricted.
6. Access to data. In their account, Carriers have access to data on their own quotes, accepted jobs, balance transactions and reviews. The Operator does not pass Carrier data to third parties except as described in the Privacy Policy; after the account is closed, the Carrier no longer has access to the data, except for invoices which the Operator provides on request.

Hortus d.o.o. · Donji Kraljevec, 23 September 2026